A summary of shipping, returns, legal disclosures, and privacy practices.
発送・返品・法的表記・個人情報保護に関するご案内。
Shipping Policy
All items are carefully packaged and shipped from Tokyo, Japan.
Domestic Shipping (Japan)
Domestic orders are primarily shipped via Japan Post Yu-Pack with tracking and insurance included.
International Shipping
International orders are shipped via EMS, DHL, or other insured and trackable shipping services depending on destination, availability, and item value.
Processing Time
Orders are usually dispatched within 3–7 business days after payment confirmation.
Payment Deadline
Payment must be completed within 48 hours after order confirmation.
Orders may be canceled if payment is not received within the specified period.
Customs Duties & Import Taxes
Buyers are responsible for any customs duties, VAT, import taxes, brokerage fees, customs clearance fees, or handling charges required by their country or region.
Shipping Delays
FALJU COINS is not responsible for delays caused by customs inspections, customs clearance procedures, weather conditions, carrier issues, transportation disruptions, or other circumstances beyond our control.
Insurance & Tracking
Tracking and insured shipping services will be used whenever possible, particularly for high-value items.
Import Restrictions
Buyers are responsible for confirming whether antique coins, numismatic items, or collectible objects may legally be imported into their country or region.
Return Policy
All coins sold by FALJU COINS are certified collectible and historical items.
Due to the nature of antique and certified coins, all sales are generally final.
Returns or refunds are accepted only in the following cases:
- Incorrect item shipped
- Significant damage during shipping
- Major discrepancy in certification number, coin type, or grading information
Please contact us within 3 days of delivery if there is an issue with your order.
The following are not considered defects and are not eligible for return or refund:
- Minor scratches or marks on slabs, holders, or cases
- Natural toning variations and signs of historical circulation
- Individual differences in color, tone, texture, or surface appearance
- Differences in appearance caused by lighting conditions or monitor settings
- Subjective opinions regarding grading or condition
- Customs duties, VAT, import taxes, brokerage fees, or customs delays
- Buyer’s personal preference or change of mind
Please note that antique and collectible coins may naturally vary in appearance due to age, toning, historical circulation, lighting conditions, and photography.
If you have any questions regarding condition, please contact us before purchase.
FALJU COINS reserves the right to refuse returns, refunds, or cancellations that do not meet the above conditions.
Legal Disclosure｜特定商取引法に基づく表記
特定商取引法に基づく表記
Privacy Policy | プライバシーポリシー
This website (https://faljucoins.com) may collect personal information voluntarily submitted through the contact form.
The information collected may include your name, email address, and message content.
This information is used solely for responding to inquiries and providing relevant information regarding our services and products.
We do not share, sell, or distribute personal information to third parties.
All personal information is handled appropriately and retained only as long as necessary for communication purposes.
By using this website, you agree to the collection and use of information in accordance with this policy.
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プライバシーポリシー
当サイト（https://faljucoins.com）では、お問い合わせフォームを通じてご提供いただいた個人情報（お名前、メールアドレス等）を取得する場合があります。
取得した情報は、お問い合わせへの対応およびご案内のためにのみ利用いたします。
個人情報は第三者へ提供・販売することはありません。
適切な管理のもと、安全に取り扱い、必要な期間のみ保管いたします。
本サイトをご利用いただくことで、本ポリシーに同意いただいたものとみなします。